Your situation: You have a focused product range (10–100 products), a small team, and you need to automate repetitive product questions on your website without a big investment or complex setup.
| Products supported | Up to 100 |
| Setup time | 1–2 weeks |
| Persona | Template-based (choose from pre-designed personalities) |
| Languages | 1 |
| Conversations/month | 500 |
| Analytics | Basic — volume and top questions |
| Data input | CSV and PDF upload |
| Human handoff | No |
A working AI product assistant on your website within 1–2 weeks. It answers product questions from your verified data. Customers get instant answers. You get fewer repetitive emails. Template persona means you pick from existing personality styles rather than designing a custom one.
No custom persona design, no multi-language support, no automatic data sync (you re-upload when products change), no human handoff (if the AI can't answer, it says so but can't route to a person), no advanced analytics.
When you exceed 100 products, need multiple languages, want a persona that matches your specific brand, need human handoff for complex queries, or want deeper analytics on customer questions.