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Here are the data tied to the files indicated by [FILENAME] that are relevant to answering questions about the Product Account-Agent [ID: 172]:
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 1 [TEXT]:
Company
| |
|---|---|
Legal name | Noumetic GmbH |
Location | Johann-Sigismund-Straße 12, 10711 Berlin, Germany |
Managing director | Lukas Schmidt |
Contact | hi@noumetic.com |
Website | https://noumetic.com |
Demo | https://cal.com/lukas-noumetic/founder-demo |
What Noumetic does: Noumetic enables AI product communication (KI-Produktkommunikation) – so companies are present
Promise: Be there when AI talks about your products. / Dabei sein, wenn KI über Ihre Produkte spricht.
How it gets there: A machine-readable product catalog and the agents that use it. The catalog is the means; success
Category: AI product communication / KI-Produktkommunikation.
AI systems such as ChatGPT, Claude, Gemini, Perplexity, and Copilot already discuss products – with or without the m
Without Noumetic | With Noumetic |
--- | --- |
Answers can come from outdated forums, incomplete information, guesses, or "contact the manufacturer" | Answers are
No reliable contact path back to the seller | Relevant inquiries can be routed back to the company |
Customers dig through PDFs, manuals, and comparison pages | Visitors ask questions in natural language and get rel
External AI systems may rely on indexed information that becomes outdated | AI agents can access current machine-r
Core message: Take back control of that customer interaction. Neither leave customers to dig through documents alone
Noumetic provides AI product communication across Sales, Support, and Internal use cases through specialized agents
Outcome — AI product communication
Reliable product dialogue with prospects, customers, partners, external AI systems, and internal teams – based on th
Fields — data governance and access control
Fields define which product knowledge may be accessed in which context.
Information in Noumetic can be classified according to whether it is available for Sales, Support, or Internal use.
Field | Access
--- | ---
Sales | Information that may be shared in sales and product-advice contexts, including communication with prospect
Support | Information that may be shared with existing customers in a support context.
Internal | The complete available knowledge base for employees of the company.
This separation makes it possible to keep sensitive or internal information restricted while still using the same un
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 2 [TEXT]:
The Product Advice Agent (Produktberatungs-Agent) advises website visitors in dialogue, answers product questions, h
It can be embedded on the customer's website as:
• a chat widget
an iframe
When a prospect shows relevant interest, the agent aims to establish a connection with the company's sales team. It
The chat widget can be visually customized to fit the company's branding and website.
The Account Agent provides answers in the context of a specific customer, partner, or account.
Access is login-protected and tied to the relevant customer or partner account, for example through an account number
The Account Agent can also access account-specific data that is only available within that account context. This all
The agent can also help identify relevant up-selling and cross-selling opportunities based on the account context.
The Support Agent provides product-specific support and helps customers answer questions about the products they use
It can be accessed through:
• a chat widget
an iframe
- a QR code placed directly on the product
A customer can therefore scan a QR code on a physical product and immediately access support for that product.
The Support Agent aims to resolve the customer's issue without unnecessary escalation. If human support is required,
The Connector Agent makes the company's product knowledge available to external AI systems while keeping the underly
It can be connected via MCP to AI systems such as ChatGPT, Claude, and other compatible AI clients.
This allows those systems to retrieve reliable product information directly from Noumetic instead of relying only on
The Internal Operations Agent makes the company's product knowledge available to its own employees.
Employees access it through a separate in-app chat.
Because it is an internal context, the agent can work with the company's full available knowledge base, including in
The Gateway Agent (Gateway-Agent) is the company's entrance for the open web. It does two things:
1. It structures the company's public product data perfectly for external AI agents – so an agent can read the catalog
2. It serves one single URL that answers both humans and machines, sending each to the right destination.
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 3 [TEXT]:
See the section below for how that one URL works.
The Gateway Agent gives the company one URL for everything that arrives from the open web. That single address serves
| Who arrives | Where they are sent | What they get |
| --- | --- | --- |
| A human visitor | A page with the company's Product Advice Agent | They can ask product questions in natural language
| An external AI agent | The machine-readable product catalog | Public product data only - structured and current, i.e.
The company therefore publishes and communicates a single link. Humans land in a conversation; agents that browse the
Structured for external agents
The Gateway Agent's main job is to present the product catalog in exactly the form an external AI agent needs: a clear
It works with public product data only - the product information the company publishes anyway. Internal knowledge and
Browsable rather than indexable
The catalog is browsable rather than indexable. An AI agent accesses the current product information at the moment i
Visibility
Companies can see what information AI agents searched for through the Gateway Agent, providing insight into how exte
The Gateway Agent covers agents that reach the company over the web, via its public URL. The Connector Agent covers
Means - machine-readable product knowledge
All Noumetic agents use the same structured product knowledge.
Companies provide information such as:
• product specifications
• pricing
• features
• PDFs
• manuals and documentation
• existing product data
• historical support tickets
Noumetic structures this information into a product ontology and knowledge base that the agents can query.
Historical support tickets can be used to incorporate existing support knowledge, previously encountered problems, a
Setup and onboarding
Every paid implementation includes a mandatory setup and onboarding process.
Every paid implementation includes a mandatory setup and onboarding process.
The customer provides the relevant product and company data, and Noumetic handles the setup and implementation.
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 4 [TEXT]:
The objective is that the customer provides the necessary source information while Noumetic handles the work require
A typical implementation follows three steps:
1. Provide product data – The customer provides relevant specifications, pricing, features, documentation, historica
2. Product ontology and setup – Noumetic structures the information into the knowledge base and configures the requi
3. Live AI product communication – The agents become available in the selected channels and can begin answering prod
Companies can try Noumetic for free by choosing one of two options:
• Product Advice Agent for one product line
• Support Agent for one product
After the request is submitted, Noumetic contacts the company and explains how the free agent can be accessed.
The free option does not include both agents at the same time; the company chooses either Product Advice or Product
Subscription and credits – not individual agents
Customers do not purchase individual agents. Noumetic is a subscription that includes a number of credits, and those
This means a customer is never locked into one agent. The same subscription covers the Product Advice Agent, Account
Plans
Noumetic offers three standard paid plans:
• Starter
• Basic
• Pro
The main difference between these plans is the number of included credits.
Higher plans include more credits and provide a lower effective cost per credit.
For customers whose requirements go beyond the Pro plan, Noumetic also offers a custom Enterprise plan tailored to t
Paid implementations also include the mandatory setup and onboarding process, which is charged separately.
Noumetic is GDPR / DSGVO compliant.
Noumetic also helps customers with the necessary documentation required for the implementation.
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 5 [TEXT]:
Customer-facing implementations can be customized to fit the company's brand and website.
For example, the chat widget can be visually customized.
Leads, tickets, and human handoff
The Product Advice Agent aims to turn relevant product interest into a connection with the sales team.
When appropriate, it can ask the prospect for:
an email address
• HubSpot
Leads can be pushed into:
• consent to be contacted
Salesforce
This allows the company's sales team to continue the conversation in its existing sales workflow.
Support tickets
The Support Agent aims to answer the customer's question directly and avoid unnecessary support escalation.
When human support is required, it can create a ticket and hand the issue over without making the customer repeat the ticket.
Support tickets generally remain within Noumetic.
Companies can see the tickets and inquiries created through their agents.
These interactions can be analyzed to understand:
• recurring customer questions
common support issues
• product interest
• frequently requested information
• patterns across customer interactions
Companies can also create reports from this data to generate further insights.
In addition, Noumetic provides visibility into what external AI agents search for when they reach the machine-readab
[FILENAME]: noumetic.pdf, [VERSION]: 1.0, [ACCESS]: private, [PAGE]: 6 [TEXT]:
Illustrative product catalogs appear throughout the Noumetic landing page to demonstrate how AI product communication
These catalogs are demonstration examples and are not Noumetic's own products.
The examples include areas such as industrial automation, laboratory instruments, and business software, but Noumeti
NOUMETIC IS DESIGNED for product companies whose products are already being discussed, researched, compared, sold, or
It is especially relevant for companies that have substantial product knowledge distributed across specifications,