You want: An AI assistant on your website that helps potential customers discover and choose the right product before they buy — answering questions, comparing options, and guiding them to the best fit.
Primary: Conversational Product Assistant (Professional or Enterprise tier)
Also needed: Structured Knowledge Platform (included in all tiers — this is the data backbone that ensures your assistant answers accurately)
Optional add-on: Persona Design Service — strongly recommended for pre-sales, as a well-designed personality builds trust and increases conversion
Pre-sales is where Noumetic's anthropomorphic AI approach delivers the most value. Research shows customers engage longer and trust deeper when interacting with a character rather than a generic chatbot. In a pre-sales context, this means: more questions asked (better discovery), more patience with complex product configurations, and higher willingness to provide contact information for follow-up.
| Your situation | Recommended tier | Why |
|---|---|---|
| Under 100 products, simple catalogue | Starter | Template persona is sufficient. Basic analytics show you top questions. |
| 100–1,000 products, need to differentiate | Professional | Custom persona builds brand identity. Full analytics show you where customers drop off and what's missing from your catalogue. |
| 1,000+ products, multiple markets | Enterprise | Real-time inventory/pricing sync means the assistant never quotes outdated information. Multi-language for international sales. |
Product comparison questions ("What's the difference between X and Y?")
Use-case matching ("Which product is best for my workshop size?")
Spec lookups ("Does Model X support material Y?")
Pricing and availability queries
Configuration guidance ("What accessories do I need with this?")
Competitor comparison context ("How does this compare to [competitor product]?")
→ Customer demand intelligence