Professional handles most use cases well. Upgrade to Enterprise only when you need real-time data sync, full white-labeling, live chat handoff, or unlimited scale. Enterprise is not "better Professional" — it's for companies with operational requirements that Professional can't meet.
| Feature | Professional | Enterprise |
|---|---|---|
| Products | Up to 1,000 | Unlimited |
| Persona | Custom workshop | Bespoke with iteration rounds |
| Languages | Up to 5 | Unlimited |
| Conversations/month | 5,000 | Custom |
| Data sync | Weekly auto-sync | Real-time |
| Analytics | Full dashboard | Full + API export + custom reports |
| Human handoff | Email notification | Live chat integration |
| Embedding | Custom styling | Full white-label |
| Support | Email + onboarding call | Dedicated account manager |
| Setup time | 2–4 weeks | 4–8 weeks |
Your product catalogue is under 1,000 items and relatively stable. Weekly data sync is sufficient (your prices and availability don't change daily). Email handoff works for your sales/support workflow. You serve 5 or fewer languages. You're comfortable with Noumetic's branding visible in the widget. Your analytics needs are met by the standard dashboard.
Real-time accuracy is critical: Your prices, inventory, or configurations change daily. Quoting outdated information creates customer service problems or legal liability.
Seamless integration is required: You need the assistant embedded in your existing live chat system (Intercom, Zendesk, etc.) so handoffs happen in real-time while the prospect is still engaged.
Brand control is non-negotiable: You want the widget to look entirely like your own product with no third-party branding visible.
You need data in your own tools: Analytics API export lets you feed conversation data into your existing BI, CRM, or product management tools.
Scale beyond limits: More than 1,000 products, more than 5 languages, more than 5,000 conversations/month.
Professional is a powerful managed service. Enterprise is an integrated infrastructure layer. Most companies should start with Professional and upgrade when they hit a specific operational constraint — not because "Enterprise sounds better."