What it is: An AI-powered product assistant that lives on your website as an embeddable chat widget. It answers customer questions about your products using verified, structured product data — not generic LLM knowledge. Each assistant has a designed personality aligned with your brand voice, making interactions feel human rather than robotic.
How it works: Noumetic ingests your product data (catalogues, PDFs, spreadsheets, existing databases), builds a structured knowledge map, layers a brand-aligned persona on top, and deploys a conversational character on your site. Customers talk to it naturally. It answers from your verified data only.
Key technical facts: Grounded in structured knowledge (no hallucination from general training data). Supports multi-language conversations. Embeddable via single script tag. No customer data sent to third-party LLMs without consent. GDPR compliant (Berlin-based, EU data processing).
Back to company overview: Product & service catalogue
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Product limit | Up to 100 products | Up to 1,000 products | Unlimited |
| Knowledge sources | CSV, PDF upload | CSV, PDF, API sync | All sources + custom integrations |
| Persona design | Template personas | Custom persona workshop | Full bespoke persona with iteration |
| Languages | 1 language | Up to 5 languages | Unlimited |
| Conversations/month | 500 | 5,000 | Custom |
| Analytics dashboard | Basic (volume, top questions) | Full (intent analysis, product gaps) | Full + API export + custom reports |
| Data refresh | Manual re-upload | Weekly auto-sync | Real-time sync |
| Support | Email + onboarding call | Dedicated account manager | |
| Embedding | Script tag | Script tag + custom styling | Script tag + full white-label |
| Handoff to human | No | Yes (email notification) | Yes (live chat integration) |
| Pricing | Contact for pricing | Contact for pricing | Contact for pricing |
| Best for | Small businesses with a focused product range (under 100 products) who want to automate repetitive product questions on their website |
| Setup time | 1–2 weeks from data handoff to live deployment |
| What you get | Structured knowledge map of your products, template-based persona selection, embeddable chat widget, basic analytics showing conversation volume and most-asked questions |
| What you don't get | Custom persona design, multi-language, API integrations, human handoff |
| Ideal industries | Small e-commerce, specialty retailers, local service providers with defined product/service menus |
| Not suitable for | Companies with complex product configurations, multi-region operations, or need for real-time inventory data |
| Best for | Growing companies with medium-sized catalogues who want a branded AI assistant that genuinely represents their company personality |
| Setup time | 2–4 weeks including persona design workshop |
| What you get | Everything in Starter, plus: custom persona design workshop, up to 5 languages, weekly data auto-sync via API, full analytics with intent analysis and product gap reports, human handoff via email |
| What you don't get | Real-time data sync, full white-labeling, live chat integration, custom report building |
| Ideal industries | B2B manufacturers, industrial equipment suppliers, multi-product e-commerce, technical product companies |
| Not suitable for | Companies needing real-time pricing/inventory or full white-label embedding |
| Best for | Large companies with extensive catalogues, multiple markets, and complex product configurations who need a fully integrated AI sales and support layer |
| Setup time | 4–8 weeks with iterative persona design and integration work |
| What you get | Everything in Professional, plus: unlimited products and languages, real-time data sync, bespoke persona with iterative refinement, full white-label embedding, live chat handoff integration, analytics API export, custom reporting, dedicated account manager |
| Ideal industries | Manufacturing, industrial distribution, multi-brand retailers, technical B2B with complex configuration needs |
→ Filtered view: Starter tier details
→ Filtered view: Professional tier details
→ Filtered view: Enterprise tier details
→ Lead qualification and routing
→ Manufacturing & industrial equipment
→ Starter vs Professional: which do I need?
→ Professional vs Enterprise: when to upgrade?
Can the assistant answer questions it wasn't trained on? No. The assistant only answers from your verified product data. If it doesn't know, it says so and offers to connect the customer with a human. This is by design — it prevents hallucination and protects your brand.
How does the persona design work? Noumetic conducts a workshop to understand your brand voice, values, and customer communication style. They translate this into a personality layer: tone, vocabulary, humor level, formality, how it handles errors, and how it greets/closes conversations. Based on behavioral science research showing anthropomorphic interfaces increase trust and forgiveness.
What data formats are supported? CSV, PDF product sheets, JSON, existing API endpoints, and manual data entry. Noumetic's platform structures the data into atomic knowledge pockets regardless of input format.
Is it GDPR compliant? Yes. Noumetic GmbH is based in Berlin, Germany. Data processing within the EU. No customer conversation data shared with third-party LLM providers without explicit consent.
How is this different from a regular chatbot? Traditional chatbots use decision trees or generic LLM knowledge. Noumetic assistants combine verified product data (no hallucination) with a designed personality (higher engagement and trust). Research shows users engage longer, forgive errors more, and trust deeper with anthropomorphic agents.